Have you ever tried playing a cracked version of PUBG Mobile? Then you had done something wrong. Unlike other simple games, PUBG is a client-server game. That means each and every action you made in the game will be updated on its server. If you have installed a modified version or if you do some changes in the game code or if you use any tricks to bypass emulator detection, your account has a high probability to receive a ban. As per one of the reports by a Reddit user, a sum of 13 million PUBG Mobile accounts has been banned for violating various policies since 2017 June. If you violate any of Tencent policies, you will receive a notification as shown below.
Please download the PUBG MOBILE client app again from App Store or Google Play. You will not be able to log in and may be penalized if you use a cracked version. Unlocks on date xxxx-xx-xx tt:tt:tt. Customer service email: PUBGMOBILE_CS@tencentgames.com
Possible Reasons why your account get banned
After getting banned, many people still don’t know the exact reason why their account gets banned. One and only one reason behind the account termination is the policy violation. Here are some of the common policy violations.
#1:- Use Emulator Bypass Codes
This is why most Pubg Mobile gamers receive an account ban. PUBG Mobile has an official emulator called Tencent Gaming buddy to play the game using PC. During the gameplay, you will match only with players or teams who are using an emulator. While the game initially loads, you will see a warning message showing you are using an emulator and you will be paired with players using emulators.
But many gamers use cracked apk version or edit the emulator code to bypass this detection. So this makes them connected with mobile gamers and easily finish Chicken Dinner. This is not a fair approach and the developers started catching players who bypass emulator detection. The same also applies for those who bypass using unofficial PUBG emulators like ldplayer, Nox player, Memu player etc.
But I think, you won’t get a permanent ban for this. You may get a ban until the current season ends. So if you ever tried using such tweaks, no need to go for an appeal. You won’t get your account back until the ban period gets over.
#2:- Using AIMBOTS for accuracy
While using Assualt Rifle guns with long scopes, you will definitely have seen the recoil. While you shoot a target in burst mode, the aim will change due to recoil. You won’t see this by using a sniper gun because they have the least recoil and burst mode is not possible.
AIMBOTS are being used in PUBG Mobile to reduce the recoil and if you shoot a target with 6x scope using an AR gun it won’t recoil. That means you can shoot a long distance target using a 4x scope or 6x scope without getting recoil same as you do with a Red Dot or a 2x scope.
I don’t think Tencent have a soft corner for these hackers and the result will be a permanent ban. If you have used any aimbots, no need to go for an appeal because you won’t get your account back.
#3:- Using Wall Hack for seeing Enemies
This is yet another hack that will result in a permanent account ban. This trick is used to find the hidden enemies behind a wall, people laying down in the grass, hiding behind a tree etc. In normal condition, for eg: at the final circle, there will be many enemies hiding in the grass. It will be very difficult to detect them until they make a firing sound or any sort of movement.
But using this hack, you can see enemies in red color even if they hide behind a tree or hide inside a room. You can finish them easily using this tweak. Many Reddit users have reported that they have received a 10-year ban (almost lifetime ban) for using this trick. You won’t get your account back if you have used this at any point of the game.
#4:- Using Antenna Hack
This is another hack similar to Wall Hack. This trick is also used to find hiding enemies. While using this trick, you will see a long antenna attached to enemies head. So instead of searching for the enemy, just look above and you will see long antennas moving.
This trick will also result in a permanent ban and you won’t get a positive reply if you go for an appeal.
To maintain fair play, Tencent team started following strict actions against the cheaters and hackers. They are temporarily or permanently banning players who violate their terms and conditions. During every Royal Pass season, they gather information about the latest hacks and patch them in the next update. Players who follow the old tricks were the prime target.
Once you receive a ban notification, there is nothing more to do. Only possible solution is to go for an appeal. But this won’t give you a positive reply if you ever tried any of the above mentioned cheats.
This is what happened to me:
The emulator I tried PUBG MOBILE on was Not App Player. It might’ve automatically bypassed the emulator recognition. I think that’s what happened. I didn’t do anything to crack the game. I was banned for no reason.
I haven’t heard about such emulator which bypass PUBG mobile automatically. If you don’t mind, please mention it.
it happen to me too… i do not use cheat or other app to bypass emulator detection, but it banned me…
Hey admin, is there any chance that appealing will help reduce the ban? I got banned for using emulator bypass detection.
No way. You won’t get your account back by appealing.
I can’t log in my account …
I got the same problem this new season I suddenly deleted pubg and update it for the new season 6 and i suddenly got a message saying my account is frozen due to abnormalities detected in ur emulator!!! What is emulator? I have no ideas
What really annoying is i been plaing this game for long using RP so i am wasting my money for this game and i got banned for my reason?!!! How is this fair
I used PrimeOS installed in linux. I thought it might bypassed the emulator recognition.Because I didn’t get the alert that said I was using emulator.Then I was banned next day. Please advise me what should I do.
Hi, I had initially installed PUBG and linked Google play as my default account. thereafter linked Twitter to my account. Now I have changed my Twitter account as it was hacked. I want to switch from old Twitter Account to New Twitter account. Please help.
me too, i got banned last night without reason. I try to contact the email of customer service but google said that the mail cannot be sent due to 550 Mailbox unavailable or access denied. I dont know how to file appeal because i didnt use any cheat. I got banned until 2019-03-11 at 20:09:30. PUBGM is sucks.
I GOT BANNED TOO WITHOUT UNCLEAR REASON, PUBGM IS SUCKS (2)
It’s caused you’re using nox (or else maybe) which is mentioned up there
it says Unlock on 2019-01-24, what does that mean?
Your account is temporarily banned. You can play the game after 24th of this month.
me too i got banned w/ no reason… its says re download the game because the game your using is cracked…. hey admin it is possible to be banned Using Phoenix Os and Octupus?
i got banned untill april 21st..but im playin on a pixelbook developer mode..could that have any impact on why they baned me
i have been banned twice this week on two different accounts. I think its something to do with android on chromos since i was playing on my slate but i cant find a documented issue and pubg support isn’t helping.
i’m on a stable version so its not just limited to the dev version.
I’m on a pixelbook and just got banned as well – never touched the code, wouldn’t even know how ….
tencent company isnt fair they banned me while am playing in legal emulator and playing a clean game suddenly they banned me for 10 years
I am banned yesterday while i’m using mobile and no hacks
Me too it shows that it will open in 26 april .
I have only used phoenix os and i have not
Done any solutions.
Honestly:…the only thing I can think of is the same night I got banned I put my Google pixel book into developer mode so I could tweak the computer itself it had nothing to do with pubg…
I’m CONSTANTLY banned using the default app downloaded from the Google Play Store on a Chromebook. Basically, if you SUCK at the game and only get a few kills you’ll never get banned. But the MOMENT you get an exciting 15+ kill game… BLAMMO you are banned. No hacks, No cracks, nothing. They only look at large kills. I played an account for a week never getting more than 4-5 kills… and didn’t have a problem, but the moment I had a 15+ kill game. My account was banned as “cracked”.
Yeah man i am facing a similar situation today.I had a 19Kill game and hence the next moment my account got banned.
I got banned today when I’m using the official emulator. No hack no nothing
Same i got my account frozen yesterday till 2 montha and i havent sone anything wrong and just using my phone everytime but i think the new season got aome problem not only me so many people. On the top of that i wanna see the proooof of this hacking if they have any cus i paid money not a joke
I used tencent gaming buddy and still got banned
I beg you to release me from banned. I do no mistake and play clean game no cheat just download add google play store which also has been banned for using craked game please help me
I am famous in pubg yestrday i was playing pubg then when open game it ask me to update some files it was about 2 or 20 meg i dont remmber when i end i start game then get letter say date end i restart game then see banned for ten years…i send to company mail but without replay until now…and when open fb my acount was stolen i complain to fb and back my acount but i still lost pubg acount now what can do plz help me
bro there is only one way
root ur device
use game gardian
and after that sign with google account
if u have linked with facebook then
dont use game gardian from then
i think this may help u
start from first
My Account was banned as well last night, I have never ever cheated nor did anything wrong I have been using official emulator called Tencent Gaming buddy to play the game using PC for almost 8 months now I have no Aimbot or anything installed I just play fairly. I’m so surprised about this ban for no reason.
My account is banned for 2 months 🙁
Omg, u like me same day same date and same for no reason and same for bannded 2 months.
U knownits not fair for them to so this for no reason while they dont have a prove!!!
I paid soo mixh money for this fiking game and getting banded for nothing
hi, i got ban too. Tencent Gaming customer service doesn’t care about their customers at all. I use the The official Tencent Gaming buddy (PUBG mobile Official Emulator) still got ban. Why put official emulator if i ended up getting ban. I don’t Cheat , I don’t use crack version, i play fair. The Emulator work well, but for no reason i got ban. Made a ticket and machine answer me. wanna wait for the to reply? good luck. they don’t care. WORST CUSTOMER SUPPORT EVER.
Same LOL I don’t know what is the reason i din’t cheat or do anything wrong ! I play with my friends on PC they were all play with PC and I don’t know I got Banned for that
Same thing happened to me..Just tell me where to appeal because..i never use any hack or aimbots or anything..even i play on tencent official emulator..with no third party application on it..and never use any crack version to just bypass emulator detection..just tell me where to appeal for it..Thanks for the post
hi i am also a pubg game player I am not a hacker or o didn’t break the rules but they banned me why what is the reason
Hey admin, is there any chance that appealing will help reduce the ban? I got banned for using emulator bypass detection.Please Check it Bro
same thing happened got banned for no reason what can we do about it
Nothing we can. Pubg duking dont even care about our problem i got banned fir 2 months for fiking no reason
i got this message even playing on tencent gaming buddy, without any type of hack on playing pubg mobile
i got banned when im using the official tncent gaming buddy and playing without any hacks ..says that unblock on 2019-5-11 .. what doe it mean.
YES YES & YES GUYS you all are correct, I Actually played pubg on my mobile, but I just for one time used to login Tencent gaming buddy, suddenly my account got banned for 60 days.
The blocking Reason is “Tencent Gaming Buddy”.
I don’t know why they made a such thing if they blocked their users by using this.
my id got banned for 10 years… im not using any third party apps…. in middle of game with my friends… i got banned for 10 years… wtf
my account bannded i donot know how to download
My two accounts also banned for 10 years! For what reason? I dont know im not using any cheats or third party apps, im playing fair using TGB. Very disappointed!
My pubg mobile game not opening. In the top it says ( download pause because no network available……
My network is perfect I tested download, uploaded speed
hi i am also a pubg game player I am not a hacker or o didn’t break the rules but they banned me why what is the reason
I got ban i was sometimes play in ipad and sometimes play on Tencent emulator and they ban me for no reason i waste too much money fuk pubg team and game
i got ban for no reson the massage is
(data has been changed )
and i banned 10 years
I got banned. Im season 5 squad ace. Lot of people knows that im high skilled player. I had around 1500 likes, 21 gun skins, 183 outfits, 4 parachutes, over 10 emotes and level 68(Mann….. my account was a everybodys dream account). When season 6 begin I started plantinium III and my kd ratio was about 5.0 Because im very high skilled player and I was playing with my friends last time. I killed 4 man squad that were in a house. I killed 3 of them with 2 grenades last one was outside and rushed to house for revive and dead. Then few seconds later I have the message that data has been changed and I got ban until 2029-3-20. I think maybe all of 4 reported me instantly because they where angry and i got instant 10 year ban. PUBGM didnt even checked my previous seasons(2,3,4,5) stats. They just banned me by pressing 1 button. Because they dont care who u are, how good u are, how much money did u spent on. So u guys should have 3-4 kd ratio or less. If u are high skilled player like me u have chance to get ban. I use trigger on samsung s9 and i play on smooth ultra fps. Its very sad that skilled players getting banned. They just fuck my money and fuck my times. I spent exactly $30 and its a lot to me because i live in asian country. Forget about money I played over 200 days. I felt so pissed right now. I played since season 1 and they banned me for that im too crazy PUBGM fan and so fucking great at killing noobs. I was season 5 close encouter #38 in my country top 100s. I WAS love this game.. was… I tried so hard for get my account back. I wrote many e-mails. But they dont care they wont read. Just automated bot will replies you. Now i really hate PUBGM. So I decided to not play PUBGM ever again. I will play PUBG on steam. Life goes on so move on. Life is good. PUBGM sucks… peace V
Omg this is seariously so bad, 10 how could they block u without any prove!!! Same blocked for 2mobths for jo reason fuk them
Hello My name is ABOUDETR My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID 5270039866
And i got banned for doing nothing, suddenly when i got chicken dinner the game stopped. Fyi, this shit happened to me twice. Nothing wrong with the app, i downloded it from App Store. And i did not use any kind of cheat code or that kind of shit. Goddamit!!!!
Wall hacks are so so damn common in games now using emulator. and ppl are not getting banned for this. i started to believe that tencent won’t give a shit about hackers using emulators. i even know ppl whi use wall hacks and are not getting banned. also, i have played many times with hacker and they don’t hide it, they say that they are using the wall hack because now everyone is using it and this is only fair!!!! UR KIDDING ME!!!!
My account was banned,only reason I can think of is, on pubg I got mail when opened it invited me to join a beta for pubg . Was for the new companion update. Now my account is vanished. Tencent sent the email so what the heck.
Greetings of the day.
I am writing you with reference to the problem encountered last day. I got a message saying my account is temporary lock due to abnormalities detected in ur emulator!!! What is emulator? I have no idea.
I always play from my mobile device and have been playing fairly, also this is my paid account, where I have done a lot of purchase.
Request you to do the needful, as I have been playing fairly.
Pubg Account I’d : 5212566591
*Dear Partner,Greetings of the day.I am writing you with reference to the
problem encountered last day. I got a message saying my account is
temporary lock due to abnormalities detected in ur emulator!!! What is
emulator? I have no idea.I always play from my mobile device and have been
playing fairly, also this is my paid account, where I have done a lot of
purchase.Request you to do the needful, as I have been playing
fairly.Regards *Player ID:5233764056
I am a Pubg Mobile player where I play it in Tencent Gaming Buddy. Today I launched the game and there was a message stating “MY ACCOUNT IS TEMPORARILY BANNED DUE TO SOME ABNORMALITIES IN THE EMULATOR. YOU CAN ACCESS IN 19-08-04.”
I basically did nothing but fairly play but still got banned for 2 months.
My account on PubG banned on 10 years and this is a long period of time to
wait. The reason of that was because of my laptop stallen. Do you want me
to leave the game and don’t play PubG forever? I spend money to play this
game. So please if you will not help me to recover my account I will move
to another game and tell people PubG is useless and it is nothing after all.
Report Tencent all over the internet who get banned for no reason and they are not replying and unban. We use our money so we have a rights to know why we are banned and they have responsibility to resolve our problem but they did nothing.
Really believe me i didn’t done any of the above thing really then also my account got banned. How is this possible? But can we got bannes by killing a hacker also because when i was banned i was in a classic match and i killed a guy in ghillie suit who seems to be hacker he was very disturbing i killed him and my account got banned! Please help.
I got banned after doing the team death match and getting 30 kills … soon after I got banned again after a classic match with 15 kills … it’s been happening on my main account as well as my second account… there isnt any help from the customer service, after season 7 has been released there’s been alot of bugs … this game is bullshit .
This game helps cheaters I have played more than a game and watched the games jump and a high jump and proves Empot and no Yay ban why I get the player and nothing
I entered the game and I received the ban without using anything I have to do, please help me
Sir my pubg game not login because he download the pubg mobile cleints what is mobile cleint
I’m getting a notice telling me that my data is diconnected because of an error with my client. What is this?
If they ban all the cheaters in this game most probably there will be not enough gamer to collect a hundred to play this waste of time game
Couple of days ago My Pubg mobile ID Was Hacked I Complained No Response From Tencet
Now I Got Banned for 10 years no reason why it happened
Great Work Tencet
Two days ago my account was blocked for 2 months with a message that you are using outdated emulator and found abnormalities in your emulator. But I am using official gameloop emulator with latest update, why this happened to me..PUBG sucks..what is the solution for this ?