[Fix] Apex legends Engine Error- DXGI_ERROR_DEVICE_HUNG

Game lovers already have heard about the new battle royale game called Apex legends which is free to play using PC, PS4 and Xbox One. You may have a doubt whether it can outrun Fortnite and PUBG and the answer is its unique features. Unlike Fortnite and PUBG, you can choose eight unique character classes which will definitely become a game changer.

Bugs and errors make a game hard to digest. Since the game is new, many people have already submitted many errors and bugs. One such error is Engine Error which pops up on PC while the game starts or in-between the gameplay. We have collected some information regarding this issue.

Discussion details with our fellow reader who reported Apex legends Engine Error

We got a mail from Peter regarding an issue with Apex legends computer game. Since we don’t have a forum to discuss, we are posting the same here.

Hi Myself Peter an addictive game player. Last day while playing the game Apex Legends, I got an engine error message. The game window automatically close after that and I am unable to play the game. I am attaching a copy of the error message in this mail and If you have any idea how to solve this, please do reply.

Peter attached a screenshot of the same error and here I am adding it for you.

Apex legends Engine Error - DXGI_ERROR_DEVICE_HUNG

The error is as follows.

Engine Error – 0x887A0006 – DXGI_ERROR_DEVICE_HUNG The application’s device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.

We cannot solve an error by just looking on it. But this warning just remembers me something about the graphics. So I asked Peter to send his system configuration.

System Information
      Time of this report: 2/6/2019, 00:20:32
             Machine name: PETERPC
               Machine Id: {714082E2-8F48-409A-91E6-4DDC6816052A}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                 Language: English (Regional Setting: English)
      System Manufacturer: System manufacturer
             System Model: System Product Name
                     BIOS: BIOS Date: 02/20/17 13:35:19 Ver: 05.0000C (type: BIOS)
                Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32706MB RAM
                Page File: 6419MB used, 31405MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.17763.0001 64bit Unicode

Similar Apex legends Errors

Here are some similar errors reported by players all over the world. There is no official statement or clarification for these errors.

“The instruction at 0xe2019414 referenced memory at 0x412843a0. The memory could not be read.”

“The instruction at 0x00007FFED30A20A9 referenced a memory at 0x00000027C39AC0000. The required data was not placed into the memory because of an I/O error status of 0xc000007f. Click on OK to terminate the program”

“CreateTexture2D Failed to create texture _rt_updateddepth#0#1 with HRESULT 0x8007000e: width: 1024  height: 1024  mips: 1  copies:1  imgFormat: 0x29 flags: 0x1080000.

“QtWebEngineProcess.exe – Application Error. The instruction at 0x000000006D80F896 referenced memory at 0x0000000000000000. The memory could not be written.”

“Origin.exe – Application Error. The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x000000006BEEF341.”

“r5apex.exe – Application error. The exception illegal instruction. An attempt was made to execute an illegal instruction. (0xc000001d) occured in the application at location 0x3f74ab15. Click on OK to terminate the program.

Possible solutions to Fix “Engine Error – 0x887A0006 – DXGI_ERROR_DEVICE_HUNG”

Since there is no official statement regarding this issue, the possible way to fix this error is to try whatever you can. Here we have collected some solutions and ideas which are adapted from various tech forums. You can try these methods and check whether it works for you or not. Since the hardware and software configurations are different for different people, the solutions might also be different.

#1:- Nvidia Users Please use 417.71 version of your Graphics driver

This is not a permanent solution. Some people have reported that they started getting this error after upgrading their GeForce game ready driver to 418.81. So one quick method you can try is to downgrade your graphics driver from 418.81 to 417.71. Just uninstall your current drivers and download the old version. install it and run the game using your dedicated Nvidia Graphics card.

Download 417.71 driver

#2:- Repair the game

This is another solution which worked for thousands of players. You just need to repair the game and check whether the issue persists. To repair,

Step 1:- Open Origin Tool installed on your PC.

Step 2:- There you can see a number of menu options on the left side. From there click on “My game library“. There you will see the Apex Legends icon.

Step 3:- Right click on the game icon and click on Repair option.

Step 4:- Now you will see a status showing the game repairing itself. Once the repair complete, you will see something like below.

Now close origin and restart your game. Definitely, this will solve errors for many users.


Since you are playing Apex legends on your PC, you may also have received the same error message. Some of you may have fixed this issue in another way. If so, please explain the steps you have followed to fix this Engine Error. This may help hundreds of players looking at the solution for the same error. Also, post your views about this game using the below comment box.


  1. Aston February 6, 2019
  2. Dan February 8, 2019
    • Frozen February 13, 2019
  3. Grant seppala February 10, 2019
  4. pronub February 13, 2019
    • Jinson K V February 13, 2019
  5. Apex player February 14, 2019
  6. Phino February 14, 2019
  7. Dishair February 14, 2019
    • Dishair March 12, 2019
  8. Abhisek Das February 15, 2019
  9. Nyila February 15, 2019
  10. Narxx February 25, 2019
  11. JasonTee February 25, 2019
  12. NotTechSavvyEnoughForThis February 27, 2019
  13. read the comment and get it fixed March 9, 2019
  14. Astral Black March 12, 2019
  15. 100% FIXED FOR AMD USERS July 15, 2019
  16. Rad September 26, 2019

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