WhatsApp will add new technical support chats, this is how they will work

Before being officially launched new functions of Whatsapp, the application tests that these work correctly through the beta version. One of those upcoming novelties is the new technical service chats to directly report app errors or consult information.

Read: WhatsApp Web: So you can activate Facebook reactions in chats

I can help you with something doggy With this, Whatsapp intends to open a new channel of communication with its users and the application community. It may be a tool that will not be used constantly, but it will serve as a technical support chat which will be in charge of WABeta Info, the official site of WhatsApp.

How will the new WhatsApp support chats work?

The service of these new chats will function as group conversations. Once the user decides to contact the company, a new chat will be opened with different technical support advisers, who will be available to answer any type of doubts. The company in response, WABeta Info, has promised to respond within 48 hours.

WhatsApp contact the company for help
Photo: WABeta Info

After the counseling ends, WhatsApp will exit the conversation but the responses and shared information will remain available to users.

Whatsapp new chats of technical support WABeta Info
Photo: WABeta Info

How to access the new tech support chats?

For now, this feature is only active in a reduced list of users worldwide, as it is still in test mode and has not been officially released. However, when it is active, to access the technical support chats on WhatsApp you will only have to:

1. Go to the menu Settings by WhatsApp
2. Select option “Help”

3. Finally click on “Contact Us”

How to ask for help technical support from WhatsApp

Of course, this new function will be totally free, integrated into the application and you will be able to enjoy it thanks to the unlimited social networks that your Telcel’s Unlimited Friend like WhatsApp, Facebook, Twitter, Messenger, Instagram and Snapchat thanks to #TelcelLaMejorRed with the highest Coverage.

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For now, WhatsApp offers a contact website with information that may be useful to you, in which contact chats are activated. Or, don’t stop following Hello Telcel where we tell you all about everyone’s favorite instant messaging app. 😉

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