Soon WhatsApp Business users will be able to rate the messages they receive based on stars
WhatsApp Business prepares new functions for its users of this service. It was revealed that in the next few new tools could be integrated such as the possibility of rate posts that are received.
It was revealed that the app will offer a rating system based on stars (from 1 to 5), so that users will be able to award a qualification to products, services and messages.
The WABetaInfo portal revealed that this function to rate posts is being tested in Android, so it is expected to officially reach all devices in the coming weeks.
This function will be exclusive to WhatsApp Business so users can only rate messages that come from a company or business.
To be able to rate the messages, people must press and hold the message that came to them from a company. Next to the usual Copy and Report options, Rate will appear.
When the user decides to send a rating, a new tab will open where it is detailed that the rating will be kept anonymous.
The valuation will only be used as a way for companies to improve their products or services. So it will be an indicator of what the business should improve to improve its quality of service.
“A 5-star rating indicates that the user was completely satisfied with the care, product or service, while a single star indicates that the user was dissatisfied”
The function for rate posts that are received is not so attractive for users, but it is for companies. Since it is a great option to improve your services, products and customer service.
It should be remembered that WhatsApp Business is the professional and business version of the popular messaging app. Although it works in a similar way to the original platform, it offers the benefit of being able to advertise products or services.