In the last two years, banking transactions through applications increased significantly, with this also the failures with their use increased
With the Covid-19 pandemic, the use of Applications increased significantly, this also included the banking. However users also reported failures during use.
Due to mobility and assistance problems, banks promoted the use of their Applications to be able to carry out several operations without having to go to the branches.
However, due to the number of transactions and the lack of infrastructure of the banking apps, have generated failures in the system.
On several occasions, users have reported that they cannot access their money or make the movements they want due to problems in the app.
Most buggy apps
Metrics, in collaboration with the magazine Expansión, carried out an analysis in which they revealed which is the banking institution with the most failures from February 2020 to May 2021.
According to the data presented, 35% of the failures of banking app corresponds to BBVA, in second place is Citi Banamex with 31.85% and in third place Banorte with 16.24 percent.
These data are not surprising since they are the most used banks in Mexico, so they are the ones with the most clients and therefore the most transactions per day.
Daniel Becker, president of the ABM, revealed that most of the problems with banking apps They have arisen due to the updating of systems.
“The systems have no word of honor and no matter how much one tests, the banks are of a certain size that becomes complicated. It is not with the intention of affecting and initial tests are always carried out, it is an issue that happens and technology in that sense has no word of honor ”, he explained.
Although banks try to justify their movements by pointing out that they try to improve the experience of their users, the National Commission for the Protection and Defense of Users of Financial Services (Condusef) revealed that earlier this year it received 1.42 million claims against the banking sector.
Scotiabank being the ones with the most complaints with 113.8 million, followed by Banorte with 90.9 million, Santander with 74.3 million, Inbursa with 73.6 and HSBC with 63.5 million.
Citi Banamex and BBVA are at the bottom of the list with 36.7 million claims and 21.1 million, respectively.