T-Mobile’s new year has not had the best start after the operator revealed details of a security breach affecting some of its customers.
A message on the T-Mobile website says that a recently identified security incident may have allowed hackers to steal customer data, such as phone numbers, number of lines subscribed to an account, and information related to calls collected such as part of the normal operation of your wireless service.
T-Mobile, which merged with Sprint last year in a $ 26 billion deal, told Bleeping Computer that the breach affected “a small number of customers (less than 0.2%).” But, as the site points out, this equates to around 200,000 accounts, so the incident cannot be easily ruled out.
Although the operator assured customers that the data accessed did not include names linked to the accounts, physical or email addresses, financial data, credit card information, social security numbers, tax identification, passwords or PIN, a violation of This nature could, however, undermine customer confidence in T-Mobile’s ability to protect data, especially as it marks the third such incident in the last two and a half years, and the previous two breaches affected many more accounts. .
In explaining this latest incident, T-Mobile said its cybersecurity team had “recently discovered and shut down malicious and unauthorized access to certain information” linked to its customers. “We immediately began an investigation, with the help of leading cybersecurity forensic experts, to determine what happened and what information was involved. We also immediately reported this matter to federal authorities and are now in the process of notifying affected customers. “
T-Mobile customers who would like more information about the breach can contact the operator online or call 1-800-937-8997. T-Mobile store staff should be able to help too.
The company apologized for any inconvenience and insisted that it takes the security of customer information seriously. Digital Trends has reached out to T-Mobile for the latest update on the violation and we will update this article when we hear from it.