In an uncertain world, the only certainty is that the world of work will continue to be a combination of office and remote work, with the latter carried out especially by smaller organizations; however, productivity, morale, and the ability to serve customers are paralyzing. for technological reasons in European medium-sized companies, according to research commissioned by Ricoh Europe.
The research explored the Covid-19 remote work experience of 632 European office workers in companies with between 250 and 999 employees.
It worked from the premise that most IT leaders have been implementing digital transformation strategies for several years, but that while the grassroots IT teams had put in place they have worked well so far, the pandemic has shed light on the strengths and weaknesses of their organizations. He added that companies must offer technology and services that help minimize business interruptions, improve the customer experience and safely support new ways of working.
The study revealed that companies were not adapting to the challenges of remote working, poorly preparing them for future success. Somewhat worryingly, it revealed that at a time when business continuity is key to staying solvent, 24% of workers said they don’t have the tools they need to deliver results to clients while working remotely. Additionally, 27% indicated that they lacked the necessary tools to collaborate with colleagues when working outside the office.
Ricoh also found that remote working challenges also affected security and compliance: 27% reported that following company procedures is difficult when working remotely because existing technology does not allow it. This could have serious consequences for organizations that must follow industry-specific compliance processes or broader legislative requirements, such as the GDPR.
Workers were found to not get the support they need when experiencing technology issues, and 30% reported difficulties communicating with members of their IT teams, who are too busy. This was seen as creating frustrations with technology, and the inability to collaborate effectively is affecting staff morale and well-being.
Almost a third (31%) of workers report feeling unmotivated and disconnected from their work due to communication and technology issues when working remotely. These issues have also affected work-life balance, with 42% working longer hours compared to when working primarily from the office.
In evaluating the report’s findings, Ricoh Europe CEO David Mills said that while there is no question that in many organizations there is an element of “survival mode” right now, when companies encounter the Back to the wall, the adage “you need to work smarter.” , not harder ”sounded truer than ever.
“Even if only a handful of the workforce is experiencing challenges, it can have a significant impact on the entire organization,” Mills said. “The way forward is clear: identify and resolve technology-related issues when it comes to collaborating with colleagues and following company procedures.
“Failing to address employees’ remote work needs could undermine many other long-term goals,” he said. “It’s a balancing act, but only companies that keep every plate turning will continue on the path to long-term success.”