Every now and then even our most reliable devices get stuck or run into bugs that require drastic measures. Whether it is a clogged system or corrupt files, the best thing to do is to reconfigure the device by resetting the operating system.
Fortunately, resetting Windows 10 is generally easy none PERSONAL COMPUTER. However, there are a few methods that you can use to reset your Microsoft Surface device. We have traced the steps in three ways: from Windows 10, on Windows Check in screen and using a USB device.
First a note
Before you jump right into resetting your Surface, make sure to troubleshoot the device and see if your issues can be resolved in another way.
Remember, we are talking about a hard reset. That could mean erasing all your personal files and restoring your system and all applications to their original state. If you can, be sure to make a backup copy of all the files you want to keep. Otherwise it will start from scratch.
From within Windows 10
Step 1: Click or tap the Start button and select the Tooth from the Start menu. This opens the Settings app.
Step 2: Select Update and security.
Step 3: Please select Recovery listed on the left.
Stage 4: Click or tap the Start button shown below Reset this PC.
Stage 4: A pop-up window appears on the screen with two options: Keep my files Y Remove all.
The first option Keep my files, it will save your account profile and all associated files and folders. You will need to reinstall all drivers and software purchased outside of the Microsoft Store, but not the applications that came pre-installed on your PC.
The second option, Erase everything, it will delete the main profile and all associated files and folders. It also removes all the applications that were pre-installed on your PC. Again, you will need to reinstall all drivers and software purchased outside of the Microsoft Store.
Select one of these options.
Step 5: You will see two options: Cloud download Y Local reinstallation.
The Reset feature essentially rebuilds Windows 10 using the current installation; it is not extracted from a hidden partition or external media. If you select Cloud download, Windows Recovery extracts everything you need from Microsoft’s servers. It also installs the latest version even if your local copy was delayed for some updates. This method requires an internet connection.
If you select Local reinstallation, Windows Recovery takes what it needs from the local installation. If Windows 10 is damaged, Windows Recovery cannot rebuild the operating system. Also, this method only installs the version you have on the machine, not the latest as seen with the Cloud Download option. This method does not require an internet connection.
When you’ve decided which option is right for you, make your selection.
Step 6: View summary and click or tap Next.
Note: You can make changes to the reset settings before proceeding further. Select the Change settings link to enable or disable the Windows download portion of the reset.
Step 7: Click or tap the Restart button to finish. As shown above, there is a link that you can tap or click to see the apps that will be removed once you select the Restart button.
From the Windows login screen
This is a secondary method if you are having trouble getting past the login screen. In this case, you can reset without the need to log in. This is useful in trying to fix the problem that is preventing you from logging in completely.
Note: You can access the login screen from anywhere within Windows 10. Just press or tap the Windows Logo + L keys simultaneously.
Step 1: Click or tap the Power icon located in the lower right corner of the login screen.
Step 2: Hold down the Change and then select Resume from the pop-up menu. Please select Reboot anyway if Windows 10 scolds other users.
Step 3: Surface device restarts in blue Choose an option screen. Please select Solve problems.
Stage 4: Please select Reset this PC.
Step 5: From this point on, the instructions are the same. Please select Keep my files or Remove all and follow the onscreen prompts (or scroll to the first section of this guide).
Use a USB device
When you try to reset Windows, you may receive a warning message that says something like Insert media: missing files. This message can occur due to file corruption or other serious issues. In this case, “insert media” means that you should use a USB drive if you already have a list.
For this method, you need a USB recovery drive for Windows 10. If you don’t have a recovery drive already created and you can’t create one on your Surface, you can use another Windows 10 PC to download a factory recovery image and do the trip. You can download recovery images directly from Microsoft.
To create a recovery drive, type “Recovery Drive” in the search field on the taskbar or follow the path below:
Step 1: Click or tap the Start button.
Step 2: Select to expand the Windows administrative tools folder in the Start menu.
Step 3: Select to open the Recovery unit tool.
Stage 4: Follow the instructions to create a recovery drive using an external drive and the image you downloaded.
When you’re done and the drive is ready, here’s what to do:
Step 1: Turn off your Surface device but keep it connected.
Step 2: Insert the USB drive.
Step 3: Hold down the Lower volume while pressing and releasing the Power button.
Stage 4: When the Surface logo appears, release the Lower volume button.
Step 5: Select your input method and language.
Step 6: In the blue Choose an option screen, select Solve problems on the list. Do not select the Use a device option.
Step 7: Please select Recover from a drive.
Step 8: Select one of two options: Just remove my files or Totally clean the unit. Of the two, the last option erases the drive entirely, allowing you to sell the device if necessary. If you are simply repairing Windows 10, the first option is ideal.
Step 9: Please select Recover.
After restoring factory settings
How you reset your Surface depends on what you need to do next when Windows 10 finally boots to the sign in screen. If you choose the Keep my files option, you’ll need to redownload all the apps and software that didn’t ship with your Surface. the Remove all The option requires you to sign in again with your Microsoft account and download everything again, including your files.
Of course, using the Remove all Y Totally clean the unit options, your Surface tablet will be like new, ready for donation or resale or whatever other plan you may have for it.