Apple announced that some of its iPhone 12 and 12 Pro have a manufacturing error that does not allow the headset to reproduce sound
Following complaints from some users, Manzana announced that it would start its free repair for some of your devices iPhone 12 and 12 Pro.
According to the Cupertino company a number of your computers have a manufacturing error that does not allow the headset to reproduce a sound.
Manzana explained that this problem only occurs in some line of his iPhone 12 and 12 Pro, so a repair service free of charge for all users who have this problem on their computers.
The error of iPhone 12 is that their speakers are not working so no sound is emitted when used. As revealed, it is a very small percentage of devices that present this error.
The company detailed that the problem arises because a faulty component was used in the receiver module in the headset.
Manzana explained that the cell phones that are presenting this problem are those that were manufactured between the months of October 2020 and April 2021. The models iPhone 12 mini and iPhone 12 Pro Max they do not present any errors.
It will be the first free repair program for the iPhone 12 Worldwide. The company explained that users who wish to be part of this service should contact the authorized provider.
An appointment can also be made at an official store, where it will be determined whether the equipment meets all the requirements for free repair.
If it complies, the repair of the iPhone 12 and 12 Pro it should be done immediately. There is the option to send to Manzana the phone for repair using the mail-in service.
For any of the options the company recommends making a backup copy of your device.
Manzana He also stressed that if the equipment has any damage such as a broken screen or some kind of blow, it will be mandatory that it be repaired first before fixing the problems related to the audio.
In some cases, it will be necessary to pay first for that additional repair in order to make the free service.