The Cupertino company announced a free replacement program for users who have problems with their devices
One year after launching the iPhone 11, Manzana recognized problems with screens of the device. That is why the company announced its new replacement program totally free.
According to the Cupertino company its program is aimed at those users who have in mobile that has stopped responding to the touches that are given to the screen.
Manzana revealed that iPhone 11 that have been affected are those that were manufactured between November 2019 and May 2020.
The technology giant highlighted that these devices have a small failure in the module of the screen. Which needs to be changed for the equipment to function properly.
However, the problem would only affect the iPhone 11, since the rest of the family -Pro and Pro Max- have another type of screen so different technology was used.
What should a person do that his iPhone 11 screen fails?
If a user has noticed problems with their screen on the iPhone 11, the first thing to do is verify the serial number of the equipment in order to verify that it is eligible for the program.
This number can be found on the phone, just go to Settings> General> Information. It can also be found in the original box or on your order or invoice. Once you have that information you can access the site and enter the number.
Once the person has verified that their iPhone 11 found within the program, you have three options: go to an Apple Authorized Service Provider, make an appointment at an Apple Store or contact Apple Care for a repair via messenger.
It should be noted that if the iPhone has another problem that has nothing to do with the screen, the cost must be paid by the users, for example: broken screen.
It is also mentioned that “Apple may restrict or limit repair to the original country or region of purchase.”
For users who have presented this problem and paid for its repair, Manzana your money back.